Current Member Support
MyPlan Member Portal
Access your claims, download your ID card, change your PCP and more by logging in to your secure member portal. Haven’t registered for your MyPlan Member Portal access yet? You can do that here.
Locate a Provider
You can use our directories to search for doctors, specialists or hospitals that accept your insurance plan within a specified search radius.
Partner Information – For Supplemental Benefits like Vision, Dental, Hearing, OTC, etc.
Call us at 1.877.847.7907 for a complete list of partner phone numbers and links to access additional information.
This list can also be found in the MyPlan Member Portal under the “Resources” tab.
Prescription Drug Coverage
Access information about our medication therapy management program and drug utilization management.
Additional Information
Need Help?
Contact Us
By Phone:
Current Members
Prospective Members
Hearing Impaired Services
By Mail:
The Health Plan
1110 Main Street
Wheeling, WV 26003-2704
Hours of Operation
October 1 through March 31:
8:00 a.m. to 8:00 p.m.,
7 days a week
April 1 through September 30:
8:00 a.m. to 8:00 p.m.,
Monday through Friday