Over-the-Counter (OTC)
The OTC benefit provides coverage for everyday items that you can purchase without a physician’s prescription. Our plan does include a list of approved items. Restrictions may apply to some items.
Items can be ordered by phone, mail, or online through our participating provider and will be shipped directly to your home.
If you would like more information on the coverage for OTC, please review the plan Evidence of Coverage (EOC) located on this website.
If you would like to know if a particular item is covered, please call our Customer Service Department.
Contact Us
![THP_WEB_Phone_Icon[1].png](/application/files/7415/9838/1096/THP_WEB_Phone_Icon1.png)
By Phone:
Current Members
Call us at 1.877.847.7907
Prospective Members
Call us at 1.877.847.7915
Hearing Impaired Services
Please call (TTY: 711)
![THP_WEB_Mail_Icon[1].png](/application/files/3715/9838/1096/THP_WEB_Mail_Icon1.png)
By Mail:
The Health Plan
1110 Main Street
Wheeling, WV 26003-2704
![THP_WEB_Hours_Icon[1].png](/application/files/6815/9838/1095/THP_WEB_Hours_Icon1.png)
Hours of Operation:
October 1 through March 31:
8:00 a.m. to 8:00 p.m.,
7 days a week
8:00 a.m. to 8:00 p.m.,
7 days a week
April 1 through September 30:
8:00 a.m. to 8:00 p.m.,
Monday through Friday